Return Policy

At Dotless.ae, customer satisfaction is important to us. We ensure that all our products are carefully checked before dispatch. However, if an item is delivered in a faulty or defective condition, we will accept a return in accordance with the policy below.

Eligibility for Return

• Returns are only accepted if the item is delivered faulty or damaged.
• The request for return must be raised within 3 days of delivery.
• The product must be unused, in its original packaging, and with all tags/labels intact.

Non-Returnable Items

• Items that are not faulty or damaged upon delivery cannot be returned.
• Products that have been used, altered, or not in their original condition will not be eligible.

Return Process

1. Contact our Customer Support team via [insert email/phone/WhatsApp link] within 3 days of receiving the product.
2. Provide your order number and clear photos/videos showing the defect/fault.
3. Once verified, we will arrange for the return pickup or request you to ship the product back.
4. After inspection, we will either:
   • Issue a replacement, or
   • Provide a refund to your original payment method (only if replacement is not possible).

Refund Timeline

• Refunds (where applicable) will be processed within 7–10 working days after we receive and inspect the returned item.

Important Notes

• Shipping charges are non-refundable.
• If the item is found to be in good condition (not faulty), the return request will be declined.